FAQ

Perdrive is a secure, cloud-based platform designed to help individuals, teams, and organizations back up, manage, and access their files and documents from anywhere in the world. Whether you’re storing critical business data, collaborating on documents, or just keeping your personal files safe, Perdrive offers a seamless experience with powerful tools for sharing, organizing, and retrieving your data anytime.

PerDrive Cloud is built for a wide range of users. From small businesses and corporate teams to nonprofit organizations, schools, and freelancers—anyone who values secure, flexible, and accessible file management can benefit from PerDrive. Our platform scales with your needs, making it ideal for both individual users and large enterprises.

Not necessarily. Perdrive Cloud can be fully accessed through your web browser without installing any additional software. However, for enhanced features, we offer optional desktop and mobile apps for Windows, macOS, Android, and iOS.

We offer a free trial period for new users so you can explore the platform and experience its capabilities. After the trial ends, you’ll need to choose one of our paid plans based on your storage requirements and feature preferences. We also offer custom pricing for organizations with larger-scale needs.

PerDrive supports a wide range of file types, including documents (Word, PDF, Excel, etc.), images, videos, presentations, and more. Whether you’re storing office documents, media files, or even source code, PerDrive has you covered. We support files of any format (except a few extensions) as long as they don’t exceed your storage limits.

Yes. Inviting team members is infact easy. From your account dashboard, you can invite users by entering their email addresses. They’ll receive an invitation to join your PerDrive or even a workspace, where you can assign them roles and permissions based on your team’s needs.

Yes! PerDrive is a cloud-based platform, so you can access your files from any device with an internet connection. Whether you’re using a desktop computer, tablet, or smartphone, your files will be just a few clicks away.

If you reach your storage limit, you’ll be notified and prompted to upgrade to a higher-tier plan. You can also manage your storage by deleting unnecessary files or transferring data to an external drive to free up space. Futhermore, PerDrive shows you a progress bar indicating your usage and free space.

Yes, you can password-protect your shared links for added security. This ensures that only those with the password can access the content, making it ideal for sharing sensitive files.

Sharing files with external parties is simple. You can generate shareable links to your files or folders, specify who can access them, and set expiration dates for enhanced security. You can also restrict access to view-only or allow editing and downloading.

Yes, you can switch between plans at any time based on your needs. Upgrades take effect immediately, while downgrades apply at the end of your current billing cycle.

Yes. You can add multiple users to your Perdrive account and assign roles or permissions based on their responsibilities. Team collaboration is built-in, and our workspace structure helps keep everything organized.

Currently, PerDrive supports English, but we’re working on adding multilingual support to cater to our global audience.

Absolutely. Perdrive is built to grow with your organization. Whether you’re a small team or a large enterprise, our flexible plans, secure infrastructure, and workspace features allow you to expand usage, add users, and manage data with ease as your needs evolve.

Yes. Perdrive is designed with simplicity in mind, making it easy for anyone to use—no technical background required. From intuitive drag-and-drop uploads to easy navigation and guided onboarding, anyone on your team can get started quickly and confidently.

Absolutely. We prioritize security at every level. PerDrive uses bank-grade encryption (AES-256) to protect your files both in transit and at rest. Our infrastructure is hosted on highly secure, globally distributed data centers with multiple layers of physical and network security, ensuring your data is always safe and available.

Your data is stored in highly secure, enterprise-grade cloud data centers that meet global compliance standards. We ensure that all storage locations adhere to strict data protection laws, including GDPR, HIPAA, and ISO/IEC 27001, so your information remains Safe, Private, and Legally compliant at all times.

Only you can access your files by default. You have complete control over who else can view or edit your data by managing access permissions. PerDrive also allows you to share files securely with password protection, expiration dates, and read-only or collaborative access modes.

No. Your privacy is one of our top priorities. We do not sell, trade, or share your data with third parties under any circumstances. Your information remains your own, and we are fully committed to keeping it confidential and protected.

Yes. Each PerDrive account is completely isolated from others and operates on a dedicated account unique to your organization, such as yourcompany.xxxxx.com. This ensures your data, settings, and team environment are securely separated from other users, providing both enhanced privacy and a branded workspace tailored to your organization.

Yes. Perdrive supports two-factor authentication using Google Authenticator and other compatible TOTP (Time-based One-Time Password) apps. Once enabled, you’ll be prompted to enter a secure code from your mobile device at login—adding a strong second layer of protection to your account. We highly recommend enabling 2FA to keep your data safe from unauthorized access.

Your data is stored in multiple secure offshore data centers that meet strict international security and compliance standards, including GDPR and SSA Data Sovereignty. These facilities ensure operational resilience and data privacy while offering high availability and robust disaster recovery.

Our data centers provide:

• 24/7 surveillance and controlled physical access

• ISO 27001-certified infrastructure

• End-to-end encryption (at rest and in transit)

• Redundant power and cooling systems

• Automated, encrypted backups

This setup guarantees your organization’s data remains secure, accessible, and protected at all times.

Yes, Perdrive operates across multiple secure data center regions to ensure high availability, redundancy, and business continuity. This distributed approach helps protect your data against regional outages or failures, ensuring consistent access and reliability no matter where you’re located. Our system is designed to seamlessly balance performance and resilience across these regions, without requiring any action from you.

Once your account is deleted, all files and associated data are permanently removed from our servers unless you’ve made external backups. We don’t retain deleted data unless explicitly agreed upon in your service plan.

Yes. All data is encrypted in transit using HTTPS/TLS protocols, and stored with AES-256-bit encryption. We also support optional end-to-end encryption for sensitive workloads.

Yes. You can restrict downloading on shared files and folders, ensuring recipients can view them online but not store them locally. Perfect for protecting confidential or time-sensitive information.

No. Once a user deletes a file from Trash, it’s permanently removed from our servers. Perdrive staff do not have access to deleted user content, in line with our strict privacy and data protection policies.

Yes. Perdrive gives you full visibility into all active sessions, including the device type, location, and ip adddress. From your account settings, you can remotely end any session you’re unfamiliar with or no longer using—giving you control and peace of mind if a device is lost, shared, or compromised.

Admins can quickly revoke access, transfer ownership of their files, and review their activity logs. This ensures data continuity and security even during staffing changes.

NO but, we’re building intelligent features that will help detect risky sharing, unusual activity, or potential data leaks in the future. These AI-driven alerts will help proactively protect your content and organization.

Yes, collaboration is easy on PerDrive. You can share files and folders with anyone using secure links or direct email invitations. Whether you’re working with colleagues or clients, our sharing tools make it simple to grant access and maintain control over who can view or download your files.

No, PerDrive does not impose any limits on the number of files you can share or how often you share them. Whether it’s a single document or an entire folder, you’re free to distribute your files without restrictions, depending on your plan’s overall storage capacity.

PerDrive is optimized for speed and reliability. Files are stored on high-performance servers, allowing for quick uploads, instant previews, and fast downloads—even for large files. You can access your documents from anywhere in the world with minimal loading times.

Currently, PerDrive does not support automatic backups or file syncing. All uploads must be done manually through the web platform. We are actively working on future features that may include syncing capabilities based on user feedback.

At the moment, offline access is not supported. You’ll need an internet connection to view, upload, or download files from Perdrive. However, we’re exploring offline functionality for future development.

Yes! PerDrive supports in-browser file previews for common formats like PDFs, images, text documents, and spreadsheets. This allows you to quickly view content without having to download files first.

You can easily organize files into folders, rename items, and use tags or search tools to find what you need quickly. Our interface is designed to keep things clean and simple, so even large libraries stay manageable. You can also favorite or star files that you use regularly or view files shared to you seperately.

Absolutely. PerDrive includes a powerful search engine that lets you filter results by file type, keyword, people you’ve shared with, date created, or last modified. Whether you’re looking for a recent upload or a document shared months ago, it’s easy to find what you need.

PerDrive Workspaces are dedicated spaces for teams to collaborate, organize, and manage shared content more efficiently. Available with select plans, Workspaces let your team group files by project or department, assign roles, and keep work neatly structured and separate from your personal storage.

If you cancel your subscription, your data will remain accessible until the end of your billing cycle. After that, you will have the option to export your data before it is deleted. We do not retain any data from canceled accounts beyond this period unless required for legal or compliance purposes.

Yes! Moving files and folders in Perdrive is quick and intuitive. Just drag and drop items into your desired destination, or use the “Move” option from the menu to place them in the right folder without affecting sharing permissions.

Absolutely. You can duplicate any file or folder with a single click using the “Make a Copy” option. This is perfect when you need to create editable versions or preserve originals while collaborating.

Yes. Our platform supports full folder uploads using modern browsers. Simply drag the folder into your dashboard, and Perdrive will retain the structure as it uploads everything inside.

Yes! Just select multiple files by drag-selecting them or using the checkboxes or shift-click, then drag them to the target folder or use the bulk “Move” option. It’s a great way to organize large uploads in seconds.

We’ve got you covered! Perdrive offers dark mode for a more comfortable viewing experience—especially useful during night sessions or for users who prefer a reduced-glare interface.

Our support team is always ready to help. You can contact us via email at support@perdrive.com, or use the live chat feature on our website for instant assistance. We also encourage users to explore our Help Center for quick solutions.

Yes, we provide 24/7 support for all users, including during weekends and public holidays. Whether it’s a technical issue or a simple question, you’ll always find someone ready to assist you.

We typically respond to most support requests within 1 to 4 hours, depending on the complexity of the issue and your plan. For urgent or high-priority issues, we aim for even faster turnaround. Our goal is to resolve problems as efficiently as possible so you can get back to work.

Yes! For business and enterprise plans, we provide guided onboarding support to help your team get started smoothly. This includes account setup, file organization tips, workspace configuration, and answers to any technical questions.

Absolutely. We value user feedback and are constantly working to improve PerDrive. You can submit feature requests through our email. Many of our improvements have come from user suggestions, and we’re always listening.

We thoroughly test all updates to maintain backward compatibility. In rare cases where changes may affect usage, we notify you in advance and offer migration or adjustment support.

PerDrive works on all modern browsers including Chrome, Firefox, Safari, and Edge. It’s also fully responsive, so you can access your files from desktops, tablets, and mobile devices without any issues.

Yes, we provide optional training sessions and live walkthroughs for organizations on select plans. These help new teams learn the platform quickly and tailor their setup to internal workflows.

When you delete a file, it is moved to the Trash, where it will remain until you decide to permanently delete it. You can easily recover files from the Trash by selecting them and restoring them to their original location. No files are permanently deleted unless you manually remove them from the Trash.

Simply click “Forgot Password” on the login page. We’ll send you a secure reset link via email to help you regain access.

Yes. API access and custom integrations are available for enterprise clients. If your organization requires automation or connection with internal tools, our team will help guide the process.

Yes. We provide guided migration support to help you transition from your existing cloud provider or storage solution. Our team ensures a smooth move with minimal downtime.

For advanced issues or onboarding help, yes. Team and enterprise clients can book one-on-one sessions with our support specialists to walk through challenges or system setups live, saving time and confusion.

We currently offer email-based and live chat support for all users. However, dedicated live chat and scheduled support calls are available especially for team and enterprise clients needing real-time assistance.

We accept Mobile Money – Mpesa, major credit and debit cards, including Visa, MasterCard, and American Express. For enterprise clients or annual plans, we can arrange invoicing, Cheques and bank transfers upon request.

Yes. You can choose between monthly or annual billing. Annual plans come with a discounted rate and are ideal for organizations looking for long-term savings.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately for upgrades, and at the end of the billing cycle for downgrades.

Yes, we’ll send you an email reminder before your plan renews. This gives you time to make any changes if needed. We also consider adding SMS Reminders in the future.

If a payment fails, we’ll notify you immediately and retry the transaction. You’ll have a grace period to update your payment method before your account is paused. You can also contact support to get quick assistance.

We do not offer refunds for partial billing periods. However, your account will remain active until the end of your current subscription term, and you can continue using Perdrive until then.

Yes. Invoices and payment receipts are automatically generated and sent to your registered email after every successful transaction. You can also download them from your billing dashboard.

Yes. We offer discounted rates for eligible nonprofit organizations and educational institutions. Contact our support team to apply for special pricing.

You can update your billing contact, payment method, and invoice preferences at any time from your account’s billing settings.

If your subscription expires, your account enters a limited-access state. Your data remains intact, and you can restore full access by renewing your plan within a set grace period.

We understand every organization is different. If your team needs centralized billing, extended payment terms, or bundled pricing for multiple subsidiaries, just contact us. Our team is happy to discuss a flexible arrangement tailored to your needs.

Yes, we offer trial periods on select plans—perfect for teams who want to explore Perdrive’s features before subscribing. Trials are full-featured and allow you to test real workflows with no billing surprises.

Yes, you can view all pricing details before subscribing. We provide a transparent breakdown of what each plan includes, and there are no hidden charges – See Pricing Plans. If you need a custom quote, especially for larger teams or enterprise use, our team is happy to assist.

Yes, we charge a one-time onboarding fee for company or organization accounts. This fee covers the necessary setup tailored to your business needs, including configuring enhanced security measures and data center allocations.

It also includes comprehensive training and orientation for your team. Ensuring robust security and proper onboarding from the beginning is essential to protect your data and help your organization make the most of Perdrive’s features.

Yes, we charge a small, non-refundable $20 setup fee. This is not an onboarding fee—it helps us filter serious inquiries from casual signups and covers the cost of provisioning a secure trial environment. Account setup is done during our working hours and typically completed within 24 to 48 hours.